Privacy Policy

Who we are

At FowaNaturals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website located at www.fowanaturals.com. By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect the following types of personal information when you interact with our Site:

a. Information You Provide to Us

Customer Support: If you contact us for customer support, we collect any information you provide, such as your inquiries or issues, to assist you.

Account Information: When you create an account, we collect personal information such as your name, email address, phone number, and shipping/billing address.

Order Information: If you place an order, we collect your payment information (such as your transfer description & order number during your payment.) and shipping address to process and fulfill your order.

Information We Collect Automatically

We collect information about your visit to our Site, including your IP address, browser type, referring/exit pages, and date/time stamps. This information helps us analyze trends and improve our services. Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as web beacons) to enhance your browsing experience and analyze user behavior. You can control cookies through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

Compliance and Legal Obligations: To comply with legal requirements, enforce our terms, and protect our rights.

Order Processing: To process and fulfill your orders, including billing and shipping.

Account Management: To create and manage your account, and provide customer support.

Improvement of Services: To analyze usage trends, enhance the performance of the Site, and improve our products and services.

Marketing and Communication: To send you promotional emails, newsletters, and product updates, if you have opted-in to receive such communications. You can opt-out of marketing emails at any time by following the unsubscribe instructions in the emails.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following types of parties under certain circumstances:

Business Transfers: In the event of a merger, acquisition, or sale of our company, customer information may be transferred as part of the transaction. We will notify you if this occurs and provide you with any choices regarding your personal data.

Service Providers: We may share your information with trusted third-party service providers who assist with functions such as payment processing, order fulfillment, marketing, and website analytics. These providers are required to use your information only for the services we have contracted them for and must adhere to strict data protection standards.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena or government investigation.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Cookie Preferences: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Site.

Access and Correction: You have the right to request access to the personal information we hold about you, as well as to correct any inaccuracies.

Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.

Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt-out by clicking the unsubscribe link in our emails or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.